Frequently Asked Questions
How does billing work?
Billing will vary depending on how you choose to pay for your solar. Some choose to own the system and pay upfront or get a loan, while others choose to pay monthly for the power that the system produces while a third party remains the owner of the system. Please speak with your sales representative to choose what’s best for you.
How do I know if my
system is preforming?
After your system is turned on, you can go to visit an app on your phone for system monitoring.
What happens if roof
work is needed?
Our in-house roofing team makes repairs convenient and hassle-free, whether you need it now or anytime down the road. We also offer a solar panel removal and reinstallation service for current customers. Give us a call and we’ll find a solution that works for you.*
Who do I call for
future questions?
Up until your installation, feel free to reach out to your sales representative with any questions or concerns. After your installation, our Care team is available to assist whenever you need.
What happens if I move?
Simply put us in touch with the new homeowner and we’ll facilitate the transfer of service or provide prepayment options.**
*Additional fees may apply.
**Options include purchasing system after 6 years or prepaying the solar agreement.